Privacy policy
Coastal Pots and Planters Pty Ltd
1. Introduction
Coastal Pots and Planters Pty Ltd is committed to protecting your privacy. We are a wholesaler of pots, planters, and related products operating in Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect and hold personal information including, but not limited to:
• Name and job title
• Business name and ABN
• Contact details (email address, phone number, business address)
• Billing and delivery information
• Payment details (processed via secure third-party providers)
• Purchase and order history
• Communications with us (emails, calls, enquiries)
We generally collect personal information directly from you when you:
• Apply for a wholesale account
• Place an order
• Contact us by phone, email, or website
• Subscribe to marketing communications
3. Why We Collect Personal Information
We collect personal information for purposes including:
• Processing wholesale applications and orders
• Supplying products and managing deliveries
• Issuing invoices and processing payments
• Communicating with customers and suppliers
• Managing customer relationships
• Marketing and promotional communications (where permitted by law)
• Meeting legal and regulatory obligations
4. Disclosure of Personal Information
We may disclose personal information to:
• Delivery and logistics providers
• Payment processors and financial institutions
• IT service providers and website hosts
• Professional advisers (such as accountants or legal advisers)
• Government authorities where required by law
We do not sell personal information to third parties.
5. Overseas Disclosure
Some third-party service providers (such as cloud storage or email services) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.
6. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, or incomplete. Requests can be made using the contact details below.
8. Marketing Communications
We may send marketing communications about our products and promotions. You can opt out at any time by using the unsubscribe link or contacting us directly.
9. Cookies and Website Data
Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer.
10. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate the complaint and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Contact Us
For questions, requests, or complaints about this Privacy Policy or how we handle personal information, please contact:
Coastal Pots and Planters Pty Ltd
Email: info@coastalpotsandplanters.com.au